01
Reservations, rates & payment
Availability and the complete price for your selected dates are shown in the secure booking flow before payment. The checkout itemizes the nightly accommodation charge, cleaning fee, any selected extras, 6% Virginia sales tax, and 8% transient occupancy tax. No required charge is added after payment. A reservation is confirmed only after checkout is completed and a confirmation is issued. Payments are processed securely by Stripe through our booking partner, Smoobu.
02
Cancellation & refunds
- Cancel at least 14 days before arrival for a full refund.
- Cancel 7–13 days before arrival for a 50% refund.
- Cancellations within 7 days of arrival are non-refundable.
- The cleaning fee is refunded when the stay has not begun.
Approved refunds are returned to the original payment method; bank and card-processing timelines may vary. If plans change, contact us promptly at hello@farofarm.com.
03
House rules
- Only registered guests may stay overnight, and each unit’s stated occupancy must be respected.
- No parties, commercial activity, or events without written approval from Faro Farm.
- Smoking and vaping are not permitted inside any accommodation.
- Pets require prior approval; see our pet policy below.
- Please respect the farm’s private areas, fences, animals, neighbors, and evening quiet.
- Fire-pit use, bicycles, breakfast, and concierge additions must be arranged in advance and may be weather dependent.
- EV charging is available by arrangement at an additional cost. The charge is quoted and agreed before use.
04
Pet policy
Pets are considered case by case and must be approved before arrival. A $100 pet fee applies per stay. Please contact hello@farofarm.com before booking to discuss your pet.
- Keep all animals off furniture and beds.
- Animals must be leashed whenever they are outside.
- Animals must not bark or otherwise disrupt the peace of the property.
05
Arrival, departure & access
Check-in instructions and the applicable arrival and departure times are provided with your reservation confirmation. Coachman’s Quarters and The Loft are reached by stairs. Please write to us before booking if mobility, access, or other accommodation needs may affect your stay.
06
Care of the property
Guests are responsible for avoidable damage, missing items, or extraordinary cleaning caused during their stay. Please report accidental damage promptly so we can help resolve it fairly.
07
Privacy
Information submitted through the reservation flow is used to manage your stay, communicate with you, process payment, and meet applicable recordkeeping obligations. Reservation details are handled through Smoobu and payment information through Stripe under their respective privacy practices. We do not sell guest information.
